Ready payment problems, such as declined or incomplete transactions

If you lot have problems paying for Google products, you might need to fix a problem with your payments profile.

Find the issue yous're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the outcome:

  • If this message is followed by instructions for submitting additional data to usa, please practise so. The other steps listed are unlikely to resolve this upshot.
  • Check whether the billing address for your payment method (such every bit a credit menu) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and endeavor the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Attempt using the best interface for your calculating device:
    • If you're using a desktop figurer, effort the transaction using the Google product'south website.
    • If you're using a mobile device, try using the production'due south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the guild again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to effort the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Delight use another form of payment."

Note: These steps also apply if you see the error message "Your payment didn't go through. Please try a different payment method or try again after."

Try the following:

  1. Check to run into if your payment method is up to date. If it isn't, update it in the Payments center, then try your buy again.
  2. Make certain you have enough money in your account for the purchase.
  3. If y'all're even so having issues, contact your banking concern to see if there's a trouble with your business relationship.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you meet this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a petty more data to protect your account against fraud.
  • Nosotros demand a petty more information to comply with European union police force (European customers merely).

To fix the upshot, effort the post-obit:

  1. Go to the Payments heart.
  2. Take action on whatever errors or requests in the payments center.
    1. You might need to verify your identity before you can purchase annihilation through your Google Account.
  3. Make certain your name, accost, and payment data are up to date.

"Unable to process payment: Depression menu balance"

You might not accept enough funds in your account to make the payment. Check your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte du jour earlier yous can use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll observe a temporary accuse on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you lot effort to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Bank check how long ago you lot tried to verify your card.
    • If less than 2 days: Wait upwardly to 2 days.
    • If more than 2 days: Check your card statement. You should find a temporary accuse from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

Y'all can't use this card for this purchase. Try to make the purchase again with a unlike card.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Acquire more about what to practise if you temporarily or permanently airtight your payments contour.

If y'all're withal having problem, contact support.

Was this helpful?

How can we ameliorate it?